Frequently asked plumbing and drainage questions

• After the first hour why do you charge every 15 minutes?
• What if the plumber completes the job before the end of ther first hour?
• Why do you charge for parking and congestion?
• Why do charge for parts delivery?
• Why don't you carry the parts?
• Some of my radiators are hotter than others. Why is this?

After the first hour why do you charge every 15 minutes?

You're right. This isn't standard industry practice. But then, we're not a standard plumbing company! The 15 minute charge is designed to make it cheaper for our customers. Yes really! Most other companies charge in full hours. But just don't think this is fair.

What if the plumber completes the job before the end of ther first hour?

In that case the first hour charge takes care of the bill. Assuming there aren't any parts or parking charges to add. The first hour charge is there to ensure that the cost of sending the plumber out is covered. If you have any spare time left within that hour, by all means ask the plumber to look at anything else to do with plumbing that you might have a concern with.

Why do you charge for parking and congestion?

Well, a good question. Some of our largest competitors include it in the hourly charge. The point is - it's still in there! And you get charged whether you need parking or not. And you might not live inside the congestion zone. We therefore took the decision to split it out from the hourly charge. I suppose you could say that those who live outside the congestion zone or live in high parking charge areas are not subsidising those who don't. We think it's fairer.

Why do you charge for parts delivery??

Well, quite simply because there is a cost involved in going to pick up the part. We always give you a choice. If you need the part that day, then we'll send the plumber or engineer off to get it for you so we can install it. This is charged at the hourly rate - our plumber is still working for you. But if you need it tomorrow or the next day, we can send the engineer to collect it when they aren't working. Working on plumbing anyway! This, therefore keeps the cost down.

Why don't you carry the parts?

Well, we carry a lot of parts. But as you can imagine, we can't carry all the parts for every make of boiler or the washers for every tap. It's just not logistically possible. And therefore, sometimes it is neccessary for us to either order a part for collection or goto a supplier for one on the day.

Some of my radiators are hotter than others. Why is this?

Your central heating system is most likely incorrectly balanced. Thus, hot water doesn't flow evenly to each radiator. Best to give us a call for this one and we'll send out an engineer.